HCV Coordinator

Department: Housing Choice Voucher Program
Reports To: Executive Director
Date:
FLSA: NE

Summary

The Housing Choice Voucher Program (HCVP) Coordinator position is responsible for coordinating and providing assistance required to support the daily operations of the HCVP. The position responsibilities include a wide range of activities related to performance and regulatory compliance. Performing the following as needed; supervising HCVP staff, interviewing applicants/client, processing applications, verifying income and determining eligibility, issuing vouchers, performing rent calculations, processing re-certifications, interim changes and moves. Work is performed in a fast paced, high volume transaction environment. The position is responsible for managing the administrative and operational aspects of the HCVP while ensuring the delivery of excellent customer service. OHA currently has 497 baseline vouchers and 34 VASH vouchers.

Essential Job Functions

A. Supervisory Responsibilities
1. Responsible for managing HCV administrative staff.
2. Responsible for effective operations of the assigned areas within the HCV Program, including meeting OHA's goals, HUD requirements, and performance benchmarks related to applicant/participant eligibility, program compliance, financial reporting, and waitlist management.
3. Provide oversight to the HCVP to ensure the administration of the vouchers meets all HUD regulations and comply with OHA policies.
4. This position is responsible for managing and leading the HCVP in the absence of the Director.
5. Conduct periodic staff meetings.

B. Coordinator Responsibilities
1. Manage and coordinate the operation of the HCV Program while ensuring compliance with and achieving a high-performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators.
2. Perform other functions/duties as assigned by the Director of Housing Operations or the Executive Director.

C. Program Responsibilities
1. Review all rental increases to ensure the increase is reasonable as related to other unassisted developments in the market area. Review the contract to determine if renewing the contract is in the best interest of OHA.
2. Issue Vouchers and conduct participant orientations.
3. Process participant portability requests, recertifications and new participant processing as needed.
4. Conduct file audits to ensure program is being managed in compliance with HUD regulations and OHA policies.
5. Provide corrective action plans to staff if any deficiencies are revealed during the audit process, and implement sanctions if corrections are not made within the designated time frames.
6. Must obtain a Section 8 certification within the first six (6) months of employment along with any subsequent certifications.
7. Meet with participants, landlords and external agencies to receive input regarding the operation of the HCVP, assess needs and address concerns.
8. Conduct informal hearings as needed, and make appropriate recommendations in accordance with OHA and HUD's policies and procedures.

D. Program Integrity
1. Monitor production, quality control and data integrity of transactions completed by staff through periodic file audits.
2. Ensure that participant terminations and grievance hearings are properly processed.
3. Ensure staff compliance of OHA's Administrative Plan, Standard Operating Procedures and HUD regulations.
4. Provide and or monitor reports on a monthly basis to ensure integrity in the HAP process to include but not limited to: Abatement Reports; HAPs on Hold; Expired Vouchers; Zero HAP Payment.
5. Conduct Section Eight Management Program (SEMAP) certification annually.

E. General Office Requirements
1. Performing routine office work, maintaining accurate folders, regular contact and correspondence with participants and landlords, and dispute resolution. 
2. Must exhibit a high degree of interpersonal and negotiation skills, as well as, exceptional verbal communication skills, organizational skills, mathematical inclination, demonstrate computer literacy and good writing skills all with honesty and a high level of integrity.

Knowledge, Skills, and Abilities

1. Knowledge of Authority policies and procedures, particularly as they pertain to the HCVP.
2. Knowledge of Department of Housing and Urban Development (HUD) rules and regulations that apply to the HCVP.
3. Knowledge of federal, state and local rules, regulations and standards related to subsidized housing, such as Fair Housing Laws, OSHA Standards, Local and State Building Codes, tenant/landlord law and contract administration.
4. Knowledge of the range of HUD regulations, principles, and  practices governing public housing administration and Section 8 Housing Choice Voucher programs.
5. Knowledge of the principles of management and supervision.
6. Knowledge of the operation of Authority computer system and software.
7. Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
8. Knowledge of basic English in order to communicate orally and in writing.
9. Knowledge of mathematics sufficient to perform calculations required for processing voucher certifications.
10. Knowledge of, and skilled in, risk analysis and data evaluation.
11. Ability to work with a diverse, low-income population and communicate effectively with a variety of clients, landlords, staff and visitors, in a variety of situations; and to supervise others in the performance of their specified duties.
12. Ability to navigate and use computer based local networks and online databases.
13. Workable knowledge of Windows systems and Microsoft Office programs.
14. Ability to read and interpret policies and guidelines in order to make sound decisions.
15. Ability to read budget reports and financial statement and assess the financial condition of the HCVP Department.
16. Ability to use basic office equipment such as telephone, fax, copier, scanner, and computer.
17. Ability to establish and maintain effective work relationships with peers, superiors, participants, landlords, community service agencies, and the public.
18. Ability to analyze problems and use sound judgment to make decisions.
19. Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
20. Knowledge of principals for management and supervision.

Minimum Qualifications

Associate degree in business administration, public administration, housing management or related field. At least two (2) to five (5) years of experience working directly in affordable housing, but will consider an equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have at least one (1) year of managing staff.

Other Qualifications:
Valid State Issued Driver's License and ability to be insured under the Authority's vehicle policy 

Ability to pass a criminal background check 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed, some incumbents may perform some duties, which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.